Shipping policy

Orders

Please be mindful that product prices displayed are exclusive of all duties and taxes. As the recipient of the order, delivery outside of Thailand may be subject to local import duties and taxes to release your order from customs on arrival.

As we are unable to advise the exact amount of import duties and taxes, we recommend contacting your local customs office or tax authority before placing an order.

Which countries do you ship to?

We ship to the following countries:

  • USA
  • Japan
  • China
  • Australia
  • South East Asia: Singapore, Malaysia, Indonesia, Vietnam, Philippines, Laos, Cambodia
  • Europe: UK, France, Italy, Germany, Ireland, Austria, Spain, Sweden, Norway, Denmark, Portugal, Croatia, Belgium, Switzerland, Greece, Poland, Netherlands, Luxembourg, Finland, Monaco, Belarus
  • Hong Kong
  • India
  • Korea
  • Middle East

If your country is not listed above, please contact us by email at tillybirdsofficial@gmail.com before placing your order.

How much does shipping cost?


Shipping fees are based on the weight, size, and destination of items and are calculated and displayed during checkout. Our secure international shipments are processed by DHL or FedEx.

All prices include Thailand VAT, but any deliveries of goods outside Thailand may also be subject to import duties and taxes, including customers processing fee and other charges according to the destination country.

When can I expect delivery of my order?


Outside of Thailand:         expect 5-7 business days, depending on shipping destination. 

Thailand (Bangkok):          expect 2-3 business days

Thailand (other cities):      expect 3-5 business days.

 

*Please note that unclear shipping address and contact information may result in a delayed delivery. 
*Our shipping time should be used as a guide only and is based on time from dispatch.
*Delivery might take a little longer than stated above during high season.

If you would like to cancel your order, please send your request and order number to tillybirdsofficial@gmail.com.

*Order that has already been sent out cannot be cancelled.